
Torqeedo Service
All models: All models: All models: If the red battery LED is flashing, the battery is currently being charged. All models: Over the winter (up to six months), the batteries must be unplugged and stored with a charge level of 50 percent. The charge level should be checked every eight weeks, and if it has dropped, the batteries must be recharged to 50 percent. No, because the battery electronics are designed for Torqeedo products. All models: Ultralight 403 AC & 403 A: Cause: The motor has switched off / The motor cannot start because the position sensor in the Ultralight has detected an angle of more than 90°. The angle of 90° applies in any tilt direction. Cause: After a software update, the calibration of the remote throttle may have been deleted, the magnetic sensor may be disrupted or the value of the magnetic sensor may be out of range. Cause: Communication between the master and the motor has been interrupted or cannot be re-established. The error only occurs if either the engine is already running or the user gives a drive command via the tiller or remote throttle. Cause: The communication between the master and the remote throttle was interrupted. Cause: Battery is flat. Cause: The engine stopped due to a defect in the engine board. * To compare Torqeedo static thrust data with conventional trolling motors,add approximately 50% to the Torqeedo static thrust values.Frequently asked questions
– Hobie kayak: We recommend the Hobie product “evolve” (available from Hobie dealers).
– Grabner kayak: Please use the Grabner installation kit.
– Prijon kayak: Please use the Prijon rudder attachment.
– Poucher folding boats: Please use the motor bracket developed by Poucher.
– All other kayaks: The Ultralight motor can be mounted on almost any kayak with the bracket supplied.
This depends on the solution chosen:
– Batteries up to 2015: 12V charging voltage (charger 1127-00; 40W)
– Batteries from 2015: 12V – 36V charging voltage (charger 1133-00; 90W)
If you have an exchangeable battery on board, you can get moving again immediately.
Alternatively, you can connect a solar charging panel (accessory), which even allows you to charge while you are sailing.
Unfold or roll out the solar charging panel, connect it to the waterproof connector on the Travel and off you go.
You can solar charge while you are on the move, while the engine is running or on land.
If the red battery LED is on permanently, the battery is charged to 100%. The charger can then be disconnected.
– The service life of the lithium battery is more or less independent of the number of charging cycles. There is also no memory effect, which means you can fully recharge it after every trip no matter what charge level the display shows.
– In general, it can be assumed that there will be a capacity loss of about four percent per year for lithium batteries. However, if the battery is permanently exposed to high heat and fully charged, this process is accelerated.
– Eight years after the date of manufacture, your battery must be taken to a Torqeedo Service Centre for inspection (see battery sticker).
Yes, the Ultralight motor can be connected to the steering system of your kayak. To do this, follow the instructions for your kayak and our assembly instructions.
– If the kayak capsizes, the motor stops automatically to prevent injury – provided you are wearing the emergency stop magnetic chip on your wrist or on the life jacket you put on.
– The motor will only run when the emergency stop magnetic chip is placed in its designated position on the remote throttle.
– If you go overboard, the emergency stop magnetic chip goes with you – and the motor stops immediately.Overview of error codes with possible solutions
Solution: If the system is switched on, switch it off completely using the ON button. Tilt the motor down. Then (re)start the entire system with the ON button. If the problem persists, tap the motor with your hand to loosen any sensors that are stuck.
Solution: Attempt to recalibrate:
1. Press and hold the CAL button for 10 seconds. “cal up” appears on the display.
2. Set the throttle lever to full throttle forward.
3. Press the CAL button. “cal stp” appears on the display.
4. Set the throttle lever to the middle (stop) position.
5. Press the CAL button. “cal dn” appears on the display.
6. Set the throttle to full throttle reverse.
7. Press the CAL button.
If the calibration was not successful, please contact Torqeedo Service.
Video: https://www.youtube.com/watch?v=cN1Z5RORCr0
Solution: Check data cables and plugs for corrosion after switching off the system. If corrosion is visible, clean the plugs and cables with contact spray.
In addition, check the pins on the connectors to see if they are bent or broken off.
Video: https://www.youtube.com/watch?v=b_wS4llUBzE
Solution: Check data cables and plugs for corrosion after switching off the system. If corrosion is visible, clean the plugs and cables with contact spray.
In addition, check the pins on the connectors to see if they are bent or broken off.
Video: https://www.youtube.com/watch?v=b_wS4llUBzE
Solution: Fully charge the battery.
Solution: Contact service partner.Technical data
Technical data Ultralight 403 A/AC Ultralight 1103 AC Input power in watts 400 1,100 Propulsive power in watts 180 540 Comparable petrol outboards
(shaft power)1 HP 3 HP Comparable petrol outboards
(thrust)2 HP 4 HP Max. total efficiency in % 45 49 Static thrust in lbs* 33 70 Integrated battery (Li ion) in Wh 320 (A) / 915 (AC) 915 Nominal voltage in V 29.6 29.6 Final charging voltage in V 33.6 33.6 Total weight in kg 8.8 (A) / 11.0 (AC) 15.3 Motor weight without battery in kg 5.0 9.3 Weight of integrated battery in kg 3.8 (A) / 6.0 (AC) 6.0 Shaft length in cm 48 51
All models: All models: All models: If the red battery LED is flashing, the battery is currently being charged. All models: All models: All models: Over the winter (up to six months), the batteries must be unplugged and stored with a charge level of 50 percent. The charge level should be checked every eight weeks, and if it has dropped, the batteries must be recharged to 50 percent. No, because the battery electronics are designed for Torqeedo products. – The service intervals are five years. Cause: After a software update, the calibration of the remote throttle may have been deleted, the magnetic sensor may be disrupted or the value of the magnetic sensor may be out of range. Cause: Communication between the master and the motor has been interrupted or cannot be re-established. The error only occurs if either the engine is already running or the user gives a drive command via the tiller or remote throttle. Cause: The communication between the master and the remote throttle was interrupted. Cause: Battery is flat. Cause: The engine stopped due to a defect in the engine board. * To compare Torqeedo static thrust data with conventional trolling motors, add approximately 50% to the Torqeedo static thrust values.Frequently asked questions
– Both Travel motors are suitable for inflatable boats and other small boats.
– For sailboats up to 1,000 kg, we recommend the Travel 603, while the Travel 1103 C can move up to 1.5 tonnes (these figures do not take account of wind and current conditions).
– The Travel 1103 C delivers a higher overall maximum power, offers more battery capacity and thus also a greater range.
This depends on the solution chosen:
– Batteries up to 2015: 12V charging voltage (charger 1127-00; 40W)
– Batteries from 2015: 12V – 36V charging voltage (charger 1133-00; 90W)
If you have an exchangeable battery on board, you can get moving again immediately.
Alternatively, you can connect a solar charging panel (accessory), which even allows you to charge while you are sailing.
– Unfold or roll out the solar charging panel, connect it to the waterproof connector on the Travel and off you go.
– You can solar charge while on the move, while the motor is running or on land.
If the red battery LED is on permanently, the battery is charged to 100%. The charger can then be disconnected.
– The service life of the lithium battery is more or less independent of the number of charging cycles. There is also no memory effect, which means you can fully recharge it after every trip no matter what charge level the display shows.
– In general, it can be assumed that there will be a capacity loss of about four percent per year for lithium batteries.
However, if the battery is permanently exposed to high heat and fully charged, this process is accelerated.
– Eight years after the date of manufacture, your battery must be taken to a Torqeedo Service Centre for inspection (see battery sticker).
No, because we have an integrated temperature protection mode. Before the battery gets too hot, the power of the motor is automatically reduced until the temperature returns to a range where no damage is done to the battery. This function is indicated by a thermometer on the display.
– Due to the built-in emergency stop switch, the motor can be classified as very safe, because it only runs when the magnetic chip is placed in the designated position on the remote throttle or tiller.
– The magnetic chip should always be attached to your wrist. If you go overboard, the magnetic chip goes with you – and the motor stops immediately. This eliminates the risk of injury from the propeller under water.
– If the motor remains in the water continuously, servicing is necessary every one to two years.Overview of error codes with possible solutions
Solution: Attempt to recalibrate:
1. Press and hold the CAL button for 10 seconds. “cal up” appears on the display.
2. Set the throttle lever to full throttle forward.
3. Press the CAL button. “cal stp” appears on the display.
4. Set the throttle lever to the middle (stop) position.
5. Press the CAL button. “cal dn” appears on the display.
6. Set the throttle to full throttle reverse.
7. Press the CAL button.
If the calibration was not successful, please contact Torqeedo Service.
Video: https://www.youtube.com/watch?v=cN1Z5RORCr0
Solution: Check data cables and plugs for corrosion after switching off the system. If corrosion is visible, clean the plugs and cables with contact spray.
In addition, check the pins on the connectors to see if they are bent or broken off.
Video: https://www.youtube.com/watch?v=b_wS4llUBzE
Solution: Check data cables and plugs for corrosion after switching off the system. If corrosion is visible, clean the plugs and cables with contact spray.
In addition, check the pins on the connectors to see if they are bent or broken off.
Video: https://www.youtube.com/watch?v=b_wS4llUBzE
Solution: Fully charge the battery.
Solution: Contact service partner.Technical data
Technical data Travel 603 Travel 1103 C Input power in watts 600 1,100 Propulsive power in watts 295 540 Comparable petrol outboards
(shaft power)2 HP 3 HP Comparable petrol outboards
(thrust)2 HP 4 HP Max. total efficiency in % 49 49 Static thrust in lbs* 44 70 Integrated battery (Li ion) in Wh 500, floating 915 Nominal voltage in V 29.6 29.6 Final charging voltage in V 33.6 33.6 Total weight in kg 15.5 17.3 (S) / 17.7 (L) Motor weight without battery in kg 11.3 11.3 (S) / 11.7 (L) Weight of integrated battery in kg 4.2 6.0 Shaft length in cm 62.5 62.5 (S) / 75 (L)
Cruise 2 / Cruise 3 is suitable for sailboats and heavier motorboats. These models usually do not deliver more speed, but better performance in currents in combination with scalable battery capacity. The on-board computer has limited compatibility with lead batteries. If the Cruise is powered by lead-acid batteries, the charge level indicator (and therefore the remaining range) is based on estimates derived from the battery information, which must be entered into the system set-up menu during initial installation. As a lithium battery, the Power 24-3500 (Power 26-104) achieves a higher performance with less weight than conventional lead batteries. The integrated on-board computer (in the remote throttle on the Cruise R, in the tiller on the Cruise T) analyses and combines information from the motor and GPS. A Twin Cruise outboard system consists of two Cruise models (3.0 R or 6.0 R). Cause: Propeller may be blocked by foreign objects. Cause: Battery is flat. Cause: After a software update, the calibration of the remote throttle may have been deleted, the magnetic sensor may be disrupted or the value of the magnetic sensor may be out of range. Cause: The communication between the master and the remote throttle was interrupted. Cause: Voltage difference between two or more batteries. Cause: The number of batteries currently identified does not match the number of batteries stored in the system. Cause: Correct communication within the CAN bus system. Cause: Battery is currently being charged. Cause: Battery is in waiting state while voltage equalisation is being carried out. Cause: Temperature too high. Cause: Battery overheated or too cold. Cause: Short circuit or overcurrent was detected. Cause: Emergency stop switch was tripped. Cause: Battery deep discharge, irreversible protection mechanism due to high current flow was triggered. * To compare Torqeedo static thrust data with conventional trolling motors, add approximately 50% to the Torqeedo static thrust values.Frequently asked questions
Cruise 4 / Cruise 6 is suitable for larger sailboats and high-performance sports boats.
Cruise 10 / Cruise 12 is suitable for boats up to ten tonnes.
This means that your boat is not carrying unnecessary weight – which is an advantage in terms of range and power.
In addition, the integrated battery electronics of the Power 24-3500 (Power 26-104) are designed to communicate with the on-board computer. This means that the battery values such as remaining range and capacity are always accurate.
The on-board computer calculates the actual consumption of the engine, GPS speed data and the remaining range.
Standard mounting of the Twin Cruise requires a minimum distance between the motors of at least 56 cm.Overview of error codes with possible solutions
Solution: Switch off the entire system. Dismantle the propeller and check for possible foreign bodies (e.g. fishing line between the gear cap and the washer).
Video (Dismantling the propeller): https://www.youtube.com/watch?v=CdWYiShvpCU&list=PLMmoKQnQqXQXFx8PrNasQvZtRvsHnTrRe&index=2
Solution: Fully charge the battery.
Solution: Attempt to recalibrate:
1. Press and hold the CAL button for 10 seconds. “cal up” appears on the display.
2. Set the throttle lever to full throttle forward.
3. Press the CAL button. “cal stp” appears on the display.
4. Set the throttle lever to the middle (stop) position.
5. Press the CAL button. “cal dn” appears on the display.
6. Set the throttle to full throttle reverse.
7. Press the CAL button.
If the calibration was not successful, please contact Torqeedo Service.
Video: https://www.youtube.com/watch?v=cN1Z5RORCr0
Solution: Check data cables and plugs for corrosion after switching off the system. If corrosion is visible, clean the plugs and cables with contact spray. In addition, check the pins on the connectors to see if they are bent or broken off.
Video: https://www.youtube.com/watch?v=b_wS4llUBzE
Solution: Deactivate the emergency switch.
Solution: Remove the wiring from the battery bank and charge the batteries individually to the same level – ideally so that they are full. Check wiring for possible damage.
Solution: This code is provided for information. Check wiring for possible damage.Battery-specific error codes
Solution: None.
Solution: None.
Solution: None. The battery is switched on again by the system as soon as the voltage of the other batteries has adjusted.
Solution: Charge the battery as soon as possible to avoid deep discharge.
Solution: Let the battery cool down.
Solution: Allow battery to cool down or warm up.
Solution: Check wiring for correct fit and damage.
Solution: Switch off system, deactivate emergency stop, switch on system.
Solution: Battery must be inspected by Torqeedo service partner.
Solution: Check data lines. Battery must be inspected by Torqeedo service partner in case of deep discharge.Technical data
Technical data Cruise 3.0 T / R / FP Cruise 6.0 T / R / FP Cruise 12.0 R / FP Input power in watts 3,000 6,000 12,000 Propulsive power in watts 1,530 3,504 6,720 Comparable petrol outboards
(shaft power)6 HP 9.9 HP 25 HP Comparable petrol outboards
(thrust)8 HP 15 HP 25 HP Max. total efficiency in % 51 58 56 Static thrust in lbs* 142 230 405 Nominal voltage in V 24 48 48 Total weight in kg T: 19.7 (S) / 20.2 (L)
R: 18.9 (S) / 19.4 (L)
FP: 12.8T: 21.3 (S) / 21.8 (L)
R: 20.6 (S) / 21.0 (L)
FP: 14.8R: 59.8 (S) / 61.3 (L) / 62.5 (XL)
FP: 33.5Shaft length in cm 62.5 (S) / 75.5 (L) 62.5 (S) / 75.5 (L) 38.5 (S) / 51.2 (L) / 63.9 (XL)
Outboard motor: Outboard with remote steering and remote throttle, available with 25 and 50 kW, various shaft lengths. Models: The maintenance work is manageable. An electric drive requires far less maintenance than comparable fossil fuel drives. Only the water filters need to be checked regularly. We recommend that only Torqeedo service staff or Torqeedo-certified service partners service your system, as the system is under high voltage in part. However, the 12V fuse box is accessible to customers. As soon as the propeller symbol and the symbol for the neutral position of the driving lever on the driving lever display turn green, the drive is ready. Please check the following points every time before you set off: A restart must be carried out with the shore power disconnected. Otherwise, an error reset is not possible. There can be various reasons for this: Yes, the battery cooling should be switched off in this case. Disable “Cooling while charging” when the boat is on shore and charging. This prevents the cooling from being activated. It depends whether a cooling system is installed or not. 1. Ensure good ventilation for storage in warm environments. This occurs when the boat is on shore power and the HV batteries are not connected to the system. There can be different causes for this error message: There can be different causes for this error message: If you want to charge the boat but the boat is not in the water, “Cooling while charging” must be deactivated. Pump function can be checked using the pump test. This function is prescribed by law. The emergency stop button is used to switch off the drive immediately. The message is shown on the display if the system does not detect a connected HV battery. Yes, alternative propellers can be used. However, the perfect combination of boat and propeller can only be determined by trial and error. Yes, chargers can be retrofitted. As a matter of principle, the shore power connection must be checked in advance to ensure that it is suitable. Frequently asked questions
Deep Blue 25 RL / RXL (20 Inch)
Deep Blue 50 RL / RXL (25 Inch)
Inboard: Inboard engine with drive shaft, available with 25, 50 and 100 kW, various speeds. Models:
Deep Blue 25 i (1200 / 2000 rpm)
Deep Blue 50 i (1200 / 2000 rpm)
Deep Blue 100 i (900 / 2500 rpm)
Sail Drive: Sail Drive with remote throttle, available with 25 and 50 kW. Models:
Deep Blue 25 SD
Deep Blue 50 SD
We recommend an annual check of the HV system.
The system is ready to go within five seconds of restarting.
– Display for error messages
– Battery charge level
– Function of the cooling pumps
– Bilge for water ingress
Before restarting, the position of the emergency stop button/rip cord must be checked.
The shore power is out.
The rip cord has been pulled or the emergency stop button has been pressed. This means that the HV supply has been switched off. However, the system is still active and draws power from the 12V battery.
The rip cord or the emergency stop button must be reset (see manual sections 6.4/ 6.5) and the system must be restarted without shore power.
If the battery gets too hot and the pump runs dry, the system will automatically “de-rate” during charging to protect the battery.
If a cooling system is installed, please check the water supply and return and the function of the pump by means of the pump test, open the sea valves and check the water filters for contamination.
If no cooling system is installed, the battery may be too hot due to high outside temperatures or permanently high power consumption. In this case, the system automatically reduces the drive power.
One preventive measure is to ventilate the battery compartment.
2. Check the balancing state. If the status is not balanced, please contact a certified Torqeedo dealer or Torqeedo Service.
3. Disconnect the system from the mains.
4. Disconnect the 12 V battery from the system.
5. Disconnect the pole terminals.
6. Always store lead-acid and AGM batteries at temperatures above 0°C.
We recommend that you check the stored system regularly (every 3 months). Detailed information can be found in the manual (section 8.6).
It can be avoided by ensuring that the emergency stop button is not pressed and the rip cord is not activated before leaving the boat.
Cooling while charging is activated and the boat is not in the water.
Seawater valve is closed.
Filter is dirty.
Seawater valve is closed.
Filter or seawater circuit is dirty.
Pump is not working (can be checked by pump test).
If you have an older software version on your system, you can check the pumps using the “Cooling policy immediate” test.
If you go overboard and the rip cord is pulled as a result, it ensures that the boat stops and does not sail away.
Both “Recovery” and “Emergency” are used to reconnect the batteries to the system.
From the customer’s point of view, the “Recovery” button must be pressed first.
If you are in an emergency situation and need propulsion power immediately, press the “Emergency” button.
A preselection can be made using appropriate calculation tools.
Yes: FSP chargers have an input voltage range of 100 – 240 V AC, 50 Hz or 60 Hz.
Yes: 22 kW charger, but the voltage must be set in the charger box.Technical data
* To compare Torqeedo static thrust data with conventional trolling motors,add approximately 50% to the Torqeedo static thrust values.Technical data Deep Blue 25 R Deep Blue 50 R Deep Blue 25i 1800 Deep Blue 50i 1800 Deep Blue 100i 2500 Deep Blue 25 SD Deep Blue 50 SD Max. propeller speed 2,400 rpm 2,400 rpm 1,800 rpm 1,800 rpm 2,700 rpm 1,360 rpm 1,205 rpm Shaft power (continuous) 25 kW 50 kW 25 kW 50 kW 100 kW 25 kW 56 kW Shaft power (peak) 30 kW 60 kW 30 kW 60 kW 120 kW – – Torque 198 Nm 198 Nm 280 Nm 280 Nm 437 Nm 176 Nm 426 Nm Weight (incl. electronics) from 139 kg from 139 kg 85 kg 85 kg 162 kg 125 kg 180 kg